❯ Standard Packaging
Petro Lubes Inc. uses quality drums. We encourage our customers to combine orders to take advantage of lower drum differentials for products shipped from the same location.
❯ Export Containerization
We can fill standard full 20 ft. or 40 ft. containers except where prohibited due to weight restrictions.
❯ Lead Times
Petro Lubes Inc. offers competitive lead times for our products. These lead times are generally applicable and reflect the time necessary to process and prepare a customer’s order in a safe and cost-effective manner and also based on our inventory and availability of the products.
❯ Minimum Order Quantity
Drum:
❯ 1 Drum for Free Shipping in GTA
❯ 4 Drums for Free Shipping out of GTA (Ontario)
Freight charge will be applicable for any quantity outside of Ontario
Bulk/Tote:
❯ 1 Tote for free shipping in GTA
❯ 2 Totes for free shipping outside of GTA (Ontario)
Freight charge will be applicable for any orders outside of Ontario
❯ Transportation & Delivery
We have selected a limited number of reliable and quality driven partners to ensure your product is delivered under the right conditions, at the right time and to the right place.
❯ Primary Contacts / Order Handling
Petro Lubes Inc. has a centralized, Customer Service Department in Toronto, Canada for our customers.
Customer Service (Toll-Free Number) 1-844-944-5823(Lube)
❯ Order Entry & Acknowledgement
Petro Lubes Inc. is committed to entering all orders received during normal business hours
(8:00 AM to 5:00 PM EST), within 24 hours of receipt. Our lead times are calculated from the time an order is entered into our system. An acknowledgment of your order will follow within 24-48 hours of order entry, delivered via fax or e-mail depending on your preference.
Petro Lubes Inc. continues to streamline the supply chain so that the majority of orders placed by telephone can be confirmed at that time, without having to reschedule production or loading.
❯ Quality & Safety
Petro Lubes’ Safety and Environmental Policy mandates that all of our products can be
manufactured and used safely. This means that IPAC will not only comply with the relevant legal requirements but also continue to improve all matters of health, safety and environmental protection. In particular, Petro Lubes Inc. will provide information to our customers to ensure the transportation, storage, and use of our products are done in a safe and responsible manner.
❯ No Waiver Policy
Petro Lubes Inc. operates on a no waiver policy on supply of all products. We will not ship products that do not meet mutually agreed upon specifications, analyzed by mutually agreed upon test methods. A certificate of analysis (C of A) containing the actual analysis for each lot or batch is provided with every shipment.
❯ Quick Turn Around Orders (QTA’s)
If you have a need for a Quick Turn Around Order (QTA), we will do everything in our power to get the order out as soon as possible without delaying other customer’s shipments. Please note that there could be extra fees associated in producing that order quickly. These fees will be explained to you up front prior to processing the order.
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Private Label Products
We are able to deliver the most cost effective solutions for finished products, organize delivery, assist you to optimize your products portfolio, modifying products so that they suit your market needs.
